Contact ATENCO
Send a UPS quote inquiry, request project sizing, ask about distributor or partner opportunities, discuss private-label / project-specific configuration, request documents, or contact ATENCO for general UPS information.
Response time depends on inquiry type, project location, partner coverage and ATENCO working hours in Taiwan (UTC+8).
How Can ATENCO Help You?
Pick the contact path that matches your need. Each routes to the right inbox so the response reaches you faster.
UPS Quote Inquiry
Project sizing, product selection and quotation for ATENCO UPS systems, batteries and accessories.
🔍UPS Selector
Use the guided UPS builder to shortlist the right architecture, capacity, battery type and redundancy for your project.
🔧Technical Support
Installation, commissioning, troubleshooting, alarm codes, SNMP / BMS, warranty and RMA requests.
🔗Partner Portal
Existing ATENCO authorized partners and distributors – sign in to access portal resources.
🌐Distributor Inquiry
Apply to become an ATENCO authorized distributor or regional partner in your country / territory.
🛠OEM / ODM & Private Label
For qualified partners with their own brand, ATENCO can discuss OEM / ODM, private-label branding, project-specific configuration and customization support for selected models and volume opportunities.
📚Resource Center
Datasheets, user manuals, certificates, software downloads and technical articles – request a document if not public.
🏢About ATENCO
Power Tech Group company background, milestones, certifications and project references.
Taiwan-Led, Regionally Coordinated,
Partner-Supported
ATENCO is a Taiwan-led UPS brand of Power Tech Group, with Middle East regional coordination and an authorized partner network supporting UPS projects across international markets.
Taiwan HQ — Power Tech Group / ATENCO
ATENCO operates from Power Tech Group’s Taiwan headquarters for product specification, quality control, certification management, technical coordination and international sales support.
- Address
- 2F-7, No.14, Xiwei Street, Sanchong District, New Taipei City 24155, Taiwan, R.O.C.
- Phone
- +886-2-2280-2396
- inquiry@atenco.com.tw
UAE — Middle East Coordination
ATENCO Dubai Free Zone supports Middle East and EMEA channel development, project inquiries, document coordination and service routing through authorized distributors and regional partners.
- Coverage
- Middle East & EMEA
- Focus
- Projects, partners, documents, service routing
- Best for
- Distributor inquiries, tenders, regional project coordination
Authorized Partner Network
ATENCO works through authorized distributors and regional partners for project quotation, delivery coordination, commissioning support, warranty / RMA handling and local service coverage.
- Coverage
- 50+ countries
- Response
- Depends on project location, partner coverage and service agreement
- Partner inquiry
- inquiry@atenco.com.tw
Prepare the Right Details for a Faster Reply
A quick checklist of project details that help ATENCO route your inquiry faster and reply with a more accurate response.
For UPS Quote & Project Inquiries
- Application (data center, telecom, healthcare IT)
- Critical load in kW / kVA
- Phase (1:1, 3:1, 3:3)
- Site voltage & frequency
- Backup-time target (5 min – 2+ hr)
- Battery (VRLA / lithium-LFP)
- Redundancy (N+1 / N+X / parallel / LBS)
- Monitoring (SNMP / Modbus / BMS)
- Project country / delivery
- Tender or purchase deadline
For Technical Support / RMA
- UPS model & capacity
- Serial number
- Purchase / project reference
- Alarm code or LCD screenshot
- Load % & operating mode
- Input / output voltage
- Battery voltage, quantity, Ah
- Battery cabinet / wiring photos
- SNMP / BMS screenshots
For Distributor, Partner & OEM-ODM Inquiries
- Company profile, target market
- Current UPS brands handled
- Annual business scope / volume
- Product range (series, capacity)
- Branding (ATENCO / own / OEM)
- Certification & documentation
- Lead-time & stock expectation
Submit Your Inquiry
Submit a structured inquiry and ATENCO will route your message to the suitable sales, technical, document or partner team. Provide as much project detail as possible for a faster and more accurate response.
Email ATENCO by Inquiry Type
Pick the inbox that matches your topic. Include the right project, support or partner details so ATENCO can route your message faster.
Sales / Quote / Project Sizing
inquiry@atenco.com.tw
Include: UPS series or application, project country, critical load in kW / kVA, input / output phase, site voltage, backup-time target, battery preference, monitoring requirement and tender deadline.
Technical Support
service@atenco.com.tw
Include: UPS model, serial number, alarm code, LCD screenshot or event log, load percentage, site voltage, battery voltage / quantity / Ah, wiring photos and SNMP / BMS screenshots if relevant.
Distributor / Partner / OEM-ODM
inquiry@atenco.com.tw
Include: company profile, country, target market, current UPS brands, annual UPS business scope, expected volume, product interest, branding requirement and certification / documentation needs.
Need a Quick Reply?
WhatsApp ATENCO for quick clarification, status follow-up or short project questions. For technical support, battery wiring, RMA or detailed sizing, please include model, serial number, project details and screenshots where applicable.