Contact ATENCO
Send a UPS quote inquiry, request project sizing, ask about distributor or partner opportunities, discuss project-specific configuration, or get general information about ATENCO UPS systems.
Response time depends on inquiry type, project location, partner coverage and ATENCO working hours (Taiwan / UTC+8).
How Can ATENCO Help You?
Pick the contact path that matches your need. Each routes to the right inbox so the response reaches you faster.
UPS Quote Inquiry
Project sizing, product selection and quotation for ATENCO UPS systems, batteries and accessories.
🔍UPS Selector
Use the guided UPS builder to shortlist the right architecture, capacity, battery type and redundancy for your project.
🔧Technical Support
Installation, commissioning, troubleshooting, alarm codes, SNMP / BMS, warranty and RMA requests.
🔗Partner Portal
Existing ATENCO authorized partners and distributors – sign in to access portal resources.
🌐Distributor Inquiry
Apply to become an ATENCO authorized distributor or regional partner in your country / territory.
🛠OEM / ODM & Private Label
For qualified partners with their own brand, ATENCO can discuss OEM / ODM, private-label branding, project-specific configuration and customization support for selected models and volume opportunities.
📚Resource Center
Datasheets, user manuals, certificates, software downloads and technical articles – request a document if not public.
🏢About ATENCO
Power Tech Group company background, milestones, certifications and project references.
Where ATENCO Operates
ATENCO is a Taiwan-led UPS brand of Power Tech Group, with regional presence supporting international UPS projects.
Taiwan · HQ
Power Tech Group · ATENCO POWERTECH CO. LTD.
Headquarters for product specification, quality control, certification management, technical support coordination and international sales coordination. Established 2001 (Power Tech Group). ATENCO brand operates from this office.
Address:
2F-7, No.14, Xiwei Street,
Sanchong District, New Taipei City 24155,
Taiwan, R.O.C.
Phone: +886-2-2280-2396
Email: inquiry@atenco.com.tw
UAE · Middle East
ATENCO Dubai Free Zone
Regional presence supporting Middle East and EMEA channel development. Coordinates with authorized distributors and partner network across the region for UPS project inquiries, documentation and service routing.
Coverage: Middle East & EMEA partner network
Authorized Partner Network
50+ Countries Served
ATENCO works through an authorized distributor and partner network in 50+ countries for project quotation, delivery coordination, commissioning support, warranty and RMA handling, with response times depending on project location and service agreement.
Partner inquiry: inquiry@atenco.com.tw
What to Prepare
A quick checklist of project details that help ATENCO route the inquiry faster and reply with a more accurate response.
For UPS Quote & Project Inquiries
- Application (data center, telecom, healthcare IT, etc.)
- Critical load in kW / kVA
- Input / output phase (1:1, 3:1, 3:3)
- Site voltage and frequency
- Backup-time target (5-10 min, 30-60 min, 1-2 hr, >2 hr)
- Battery preference (VRLA / lithium / not sure)
- Redundancy plan (N, N+1, N+X, LBS / dual-bus)
- Monitoring requirement (SNMP / Modbus / BMS / dry contact)
- Project country / delivery location
- Tender deadline or expected purchase date
For Technical Support / RMA
- UPS model and capacity
- Serial number
- Purchase / invoice / project reference
- Alarm code or LCD event-log screenshot
- Load percentage and operating mode
- Input and output voltage readings
- Battery voltage, quantity and Ah
- Wiring / cabinet photos if applicable
- SNMP / BMS screenshots if relevant
For Distributor / Partner / OEM-ODM
- Company profile and target market / country
- Current UPS brands handled
- Annual UPS business scope and volume
- Product range of interest (series, capacity)
- Branding requirement (own brand / private label / OEM)
- Certification & documentation needs by territory
- Lead-time and stock expectation
Send ATENCO a Message
Submit a structured inquiry – ATENCO will route the message to the right team based on your topic. Provide as much project detail as possible for the fastest, most accurate response.
Response & Service Notes
ATENCO reviews inquiries during Taiwan working hours (UTC+8, Monday to Friday). Response time depends on inquiry type, project location, product series, partner coverage and service agreement. Distributor coordination, on-site activities, commissioning support and warranty / RMA handling are delivered through ATENCO’s authorized distributor and partner network according to service-agreement scope.
Prefer to Email ATENCO Directly?
Send your inquiry to inquiry@atenco.com.tw. The same inbox handles every topic below – include the right details so ATENCO can route faster.
Sales / Quote / Documents
inquiry@atenco.com.tw
Include: UPS series, project country, application, critical load (kW / kVA), input / output phase, site voltage, runtime target, battery preference and tender deadline.
Technical Support
inquiry@atenco.com.tw
Include: UPS model, serial number, alarm code, LCD screenshot, load percentage, site voltage, battery details and any wiring / SNMP screenshots.
Distributor / Partner / OEM-ODM
inquiry@atenco.com.tw
Include: company profile, country, target market, current UPS brands, annual UPS business scope, product interest, branding requirement and certification / documentation needs.
Need a Quick Reply?
WhatsApp ATENCO with a short summary of your project or question – useful for quick clarifications, status updates and short technical questions.